×

24x7 Customer Supports

1 Live Chat Supports.
2 Customer Support Portal.
3 Email & And Phone Calls.

If you still have problems, please let us know, by sending an email to [email protected] . Thank you!

Available Support By Phone

Mon-Fri 9:00AM - 6:00PM
Sat - 9:00AM-2:00PM
Sundays by appointment only!
 New support ticket
 Knowledge base
QUESTIONS? CALL: + 1 (234) 9000880
  • Store
  • Privacy Policy
  • SUPPORT

SIP TRUNK Malaysia- Business SIP Trunking- No #1 VoIP Service Providers

SIP TRUNK Malaysia- Business SIP Trunking- No #1 VoIP Service Providers

Ditch The Big Bill & Switch To The Voiplid Network. Save 50% Or More On Your Phone Bill.

T + 1 (234) 9000880
Email: [email protected]

Voiplid Network
33-01, 33RD FLOOR, MENARA KECK SENG,, 203, JALAN BUKIT BINTANG, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

Open in Google Maps
  • Home
  • Wholesale
  • SIP Trunking
  • Cloud
    • Contact Center
    • Hosted PBX
  • DID Number
    • DID Numbers Coverage
    • TOLL-FREE
    • Wholesale DID
  • Call Rates
  • Contact Us
  • No products in cart.
Login
  • Home
  • Blog Voiplid Network
  • How VoIP
  • Common VoIP Issues and How to Fix Them
Voiplid Network
Monday, 26 September 2022 / Published in How VoIP

Common VoIP Issues and How to Fix Them

Common VoIP Issues and How to Fix Them

Problems with VoIP can involve networking, security, and issues with related devices. In this (VoIP Issues and How to Fix Them) article, we’ll take a look at all of these to see which one is causing your problems. There are four main factors that contribute to issues with VoIP, networking and LAN issues, phone and voice quality, WAN and internet connectivity, and security. We’re going to cover all of these. So we’ve included timestamps in this tutorial help you skip ahead to the resolutions  (Common VoIP Issues and How to Fix Them) you’re looking for.

VoIP Issues and How to Fix Them

Let’s start with networking and LAN issues. The first thing you should check is your equipment’s wiring. Ensure that all hardware is plugged in correctly. Next, unplug the connections from the router and the phone, leave them out for 10 seconds and then plug them back in, connecting from the router to the phone.

This will give your and router and networking equipment a fresh start and clear any basic issues they may be experiencing.

If this doesn’t solve your problem, check to ensure you have a router configured for VoIP prioritization. This means checking to see if your router has VoIP Quality of Service, sometimes written as QoS for short. If it does, make sure it’s enabled. Contact your service provider if you’re unsure if your router has VoIP QoS. If your router doesn’t have a QoS feature you may need to look into port forwarding.

To do this, you’ll need to know the MAC address of your phone, which is usually found on the back of your phone, or by navigating the phone’s on-screen menu.

If reconfiguring your router settings doesn’t work, and you’re still experiencing router issues, the router itself may be limited in functionality. Upgrading to a dual-band router can significantly improve your VoIP experience. Another issue you may experience with VoIP is with the quality of voice, including echo, poor audio quality, buzzing, or a noticeable delay in voice. Depending on your situation, there are a few solutions that can help you out.

For echo, try covering your phone’s mouthpiece. If the echo, buzzing, or interference stops, you may just need to turn down the volume of your earpiece or speakers. This is because the phone line is picking up the receiving end of your call in the background. For delay issues, try moving your router. Keep the router away from your monitor, computer, other Wi-Fi enabled devices, and power strips.

They could be causing interference by being too close. Take any third-party equipment out of the equation by plugging the router and phone directly into one another. If the problem ceases after you bypass a certain piece of equipment, it’s likely that piece of equipment was causing your issue. Be sure to inspect all of your wires for damage and that they aren’t too long.

 

A wire that's too long can cause voice quality issues.

If you’ve had certain equipment, like a headset, microphone, or the phone itself for a long time, it may be time for an upgrade. Old equipment can sometimes result in poor voice quality. Another common set of problems that can cause an array of issues is the Wide Area Network, or WAN, for short.

These include issues that aren’t necessarily within your area of work but may include trouble with your internet service provider. Some internet bundles are great for web browsing and streaming movies but aren’t necessarily powerful enough to use VoIP.

VoIP requires an additional set of internet protocols that your internet provider may not have enabled for your service. So before you begin VoIP troubleshooting, contact your provider and ensure you have an internet bundle that supports audio and video conferencing. The quickest way to check your internet speed is to run a speed test. Voiplid has an easy-to-use speed test to determine if your network is VoIP compatible, which you can find in the description below. Your speed will determine how many VoIP phones your network can handle.

The VoIP speed test will give clear guidance on your VoIP readiness. If you notice pieces of audio missing, or entire phrases, you may be experiencing a connection issue known as packet loss. Packet loss is a condition where the packets of data are being transmitted but fail to make it to their intended destination. This is usually caused by bad network conditions or internet congestion.

Even a small amount of packet loss can result in VoIP communication issues.

To find out if you’re experiencing packet loss you’ll need to run a ping test. A ping test will show you how fast data is transmitted to your device. If you’ve looked at your network and equipment and determined that the issue is with your Wide Area Network you’ll likely need to call your internet service provider. They can help you determine if there’s an outage in your area or help you troubleshoot your internet connectivity issues.

Since VoIP is connected to the internet, it’s susceptible to virtual attackers and cybersecurity threats.

Security issues can not only affect your call quality but can put your personal data at risk. That’s why if you suspect you’re having issues that involve your VoIP security, you should look into correcting them immediately. VoIP calls can be hacked, which means that it’s possible for sophisticated hackers to use your phone credentials to place calls to international or domestic high-toll numbers.

If you suspect your password information has been compromised, start by resetting all of your passwords. Use strong passwords that contain letters, both capital and lowercase, numbers, and symbols.

It’s also a good idea to encrypt these passwords somewhere safe using password management software. It’s also possible for the IT admin to deploy a firewall for your VoIP system. These firewalls usually function by limiting the type of traffic allowed on the calls and closing the session once a call concludes.

There are also firewalls that help map unusual patterns and identify signs of an attack. While many routers have these capabilities, talk to your VoIP provider about the security measures they offer.

If you follow these troubleshooting steps and are still experiencing issues, we have a support page on our site dedicated to answering all of your questions. Check it out at Voiplid Network / support. And if you wanna learn more about connecting communications, remember to subscribe to the Voiplid Weekly Newsletter. 

Common VoIP Issues and How to Fix Them

  • Tweet

What you can read next

How VoIP Works Voiplid Network
How to configure BLF in Yealink IP Phones
How VoIP Works
How VoIP Works

Recent Posts

  • Why Your Phone in the Cloud is the Right Choice for Business

    A small business moving its business systems to...
  • What Hardware Is Needed To Install A VoIP Phone System?

    What Hardware is Needed to Install a VoIP Phone...
  • What Is a Cloud PBX & How Does it Work?

    In this article, we’ll explain the ins an...
  • Common VoIP Issues and How to Fix Them

    Common VoIP Issues and How to Fix Them Problems...
  • What is SIP Trunking

    What Is SIP trunking Hey, this is Adam from Voi...

Recent Comments

    Categories

    • Business VOIP Providers
    • How VoIP
    • sip trunking
    • Technology

    Choose your action

    Sign in to your Voiplid Cloud Account.

    Need Help?

    Asia Server

    Login to Asia Server.

    Europe Server

    Login to Europe Server.

    • DID Numbers Agreement
    • Termination Agreement
    • About Voiplid Network
    • Privacy Statement
    • Customer Agreement
    • Blog & News
    • APP Development
    • VoIP JITTER Speed Test
    • Virtual Phone Numbers
    • Documentation
    • DID Numbers Agreement
    • Termination Agreement
    • About Voiplid Network
    • Privacy Statement
    • Customer Agreement
    • Blog & News
    SIP TRUNK Malaysia- Business SIP Trunking- No #1 VoIP Service Providers

    Voiplid Network™ Internet phone service allows residential and business customers to use their cable modem, DSL modem, or other Broadband Internet connection to make and receive Voice over IP (VoIP) phone calls using an ordinary touch-tone telephone. Bring Your Own Device™ (BYOD™) plans allow customers to connect their own SIP devices, including IP phones, softphones, and Asterisk PBXs. SmartSIP™ and SecureSIP™ technologies by Voiplid Network optimize the routing of network voice traffic, providing the best possible quality voice transmission for each customer's phone device, and automatically configures Voiplid Network Authorized BYOD™ devices.
    * Significant restrictions apply to Unlimited Plans. Consult the Terms and Conditions for details.
    ** Unlimited World Plans do not include calls to International Mobile Phone Numbers or to Special Services Numbers such as Toll-Free or Caller-Paid Information Services or 900 Numbers.
    © 2013-2020 Voiplid Network. All Rights Reserved, unless noted.
    Voiplid Network services are not related to, provided by, or endorsed by Voiplid Network Corporation.
    © 2017 MYTEL NETWORK All rights reserved.

    TOP
    Log In ×
    Login With OTP
    Resend OTP(00:30)
    Don't have an account?
    Signup

    Resend OTP (00:30)
    Back to login
    • (+93) Afghanistan
    • (+355) Albania
    • (+213) Algeria
    • (+1) American Samoa
    • (+376) Andorra
    • (+244) Angola
    • (+1) Anguilla
    • (+1) Antigua
    • (+54) Argentina
    • (+374) Armenia
    • (+297) Aruba
    • (+61) Australia
    • (+43) Austria
    • (+994) Azerbaijan
    • (+973) Bahrain
    • (+880) Bangladesh
    • (+1) Barbados
    • (+375) Belarus
    • (+32) Belgium
    • (+501) Belize
    • (+229) Benin
    • (+1) Bermuda
    • (+975) Bhutan
    • (+591) Bolivia
    • (+599) Bonaire, Sint Eustatius and Saba
    • (+387) Bosnia and Herzegovina
    • (+267) Botswana
    • (+55) Brazil
    • (+246) British Indian Ocean Territory
    • (+1) British Virgin Islands
    • (+673) Brunei
    • (+359) Bulgaria
    • (+226) Burkina Faso
    • (+257) Burundi
    • (+855) Cambodia
    • (+237) Cameroon
    • (+1) Canada
    • (+238) Cape Verde
    • (+1) Cayman Islands
    • (+236) Central African Republic
    • (+235) Chad
    • (+56) Chile
    • (+86) China
    • (+57) Colombia
    • (+269) Comoros
    • (+682) Cook Islands
    • (+225) Côte d'Ivoire
    • (+506) Costa Rica
    • (+385) Croatia
    • (+53) Cuba
    • (+599) Curaçao
    • (+357) Cyprus
    • (+420) Czech Republic
    • (+243) Democratic Republic of the Congo
    • (+45) Denmark
    • (+253) Djibouti
    • (+1) Dominica
    • (+1) Dominican Republic
    • (+593) Ecuador
    • (+20) Egypt
    • (+503) El Salvador
    • (+240) Equatorial Guinea
    • (+291) Eritrea
    • (+372) Estonia
    • (+251) Ethiopia
    • (+500) Falkland Islands
    • (+298) Faroe Islands
    • (+691) Federated States of Micronesia
    • (+679) Fiji
    • (+358) Finland
    • (+33) France
    • (+594) French Guiana
    • (+689) French Polynesia
    • (+241) Gabon
    • (+995) Georgia
    • (+49) Germany
    • (+233) Ghana
    • (+350) Gibraltar
    • (+30) Greece
    • (+299) Greenland
    • (+1) Grenada
    • (+590) Guadeloupe
    • (+1) Guam
    • (+502) Guatemala
    • (+44) Guernsey
    • (+224) Guinea
    • (+245) Guinea-Bissau
    • (+592) Guyana
    • (+509) Haiti
    • (+504) Honduras
    • (+852) Hong Kong
    • (+36) Hungary
    • (+354) Iceland
    • (+91) India
    • (+62) Indonesia
    • (+98) Iran
    • (+964) Iraq
    • (+353) Ireland
    • (+44) Isle Of Man
    • (+972) Israel
    • (+39) Italy
    • (+1) Jamaica
    • (+81) Japan
    • (+44) Jersey
    • (+962) Jordan
    • (+7) Kazakhstan
    • (+254) Kenya
    • (+686) Kiribati
    • (+965) Kuwait
    • (+996) Kyrgyzstan
    • (+856) Laos
    • (+371) Latvia
    • (+961) Lebanon
    • (+266) Lesotho
    • (+231) Liberia
    • (+218) Libya
    • (+423) Liechtenstein
    • (+370) Lithuania
    • (+352) Luxembourg
    • (+853) Macau
    • (+389) Macedonia
    • (+261) Madagascar
    • (+265) Malawi
    • (+60) Malaysia
    • (+960) Maldives
    • (+223) Mali
    • (+356) Malta
    • (+692) Marshall Islands
    • (+596) Martinique
    • (+222) Mauritania
    • (+230) Mauritius
    • (+262) Mayotte
    • (+52) Mexico
    • (+373) Moldova
    • (+377) Monaco
    • (+976) Mongolia
    • (+382) Montenegro
    • (+1) Montserrat
    • (+212) Morocco
    • (+258) Mozambique
    • (+95) Myanmar
    • (+264) Namibia
    • (+674) Nauru
    • (+977) Nepal
    • (+31) Netherlands
    • (+687) New Caledonia
    • (+64) New Zealand
    • (+505) Nicaragua
    • (+227) Niger
    • (+234) Nigeria
    • (+683) Niue
    • (+672) Norfolk Island
    • (+850) North Korea
    • (+1) Northern Mariana Islands
    • (+47) Norway
    • (+968) Oman
    • (+92) Pakistan
    • (+680) Palau
    • (+970) Palestine
    • (+507) Panama
    • (+675) Papua New Guinea
    • (+595) Paraguay
    • (+51) Peru
    • (+63) Philippines
    • (+48) Poland
    • (+351) Portugal
    • (+1) Puerto Rico
    • (+974) Qatar
    • (+242) Republic of the Congo
    • (+40) Romania
    • (+262) Runion
    • (+7) Russia
    • (+250) Rwanda
    • (+290) Saint Helena
    • (+1) Saint Kitts and Nevis
    • (+508) Saint Pierre and Miquelon
    • (+1) Saint Vincent and the Grenadines
    • (+685) Samoa
    • (+378) San Marino
    • (+239) Sao Tome and Principe
    • (+966) Saudi Arabia
    • (+221) Senegal
    • (+381) Serbia
    • (+248) Seychelles
    • (+232) Sierra Leone
    • (+65) Singapore
    • (+1) Sint Maarten
    • (+421) Slovakia
    • (+386) Slovenia
    • (+677) Solomon Islands
    • (+252) Somalia
    • (+27) South Africa
    • (+82) South Korea
    • (+211) South Sudan
    • (+34) Spain
    • (+94) Sri Lanka
    • (+1) St. Lucia
    • (+249) Sudan
    • (+597) Suriname
    • (+268) Swaziland
    • (+46) Sweden
    • (+41) Switzerland
    • (+963) Syria
    • (+886) Taiwan
    • (+992) Tajikistan
    • (+255) Tanzania
    • (+66) Thailand
    • (+1) The Bahamas
    • (+220) The Gambia
    • (+670) Timor-Leste
    • (+228) Togo
    • (+690) Tokelau
    • (+676) Tonga
    • (+1) Trinidad and Tobago
    • (+216) Tunisia
    • (+90) Turkey
    • (+993) Turkmenistan
    • (+1) Turks and Caicos Islands
    • (+688) Tuvalu
    • (+1) U.S. Virgin Islands
    • (+256) Uganda
    • (+380) Ukraine
    • (+971) United Arab Emirates
    • (+44) United Kingdom
    • (+1) United States
    • (+598) Uruguay
    • (+998) Uzbekistan
    • (+678) Vanuatu
    • (+58) Venezuela
    • (+84) Vietnam
    • (+681) Wallis and Futuna
    • (+212) Western Sahara
    • (+967) Yemen
    • (+260) Zambia
    • (+263) Zimbabwe