Everything you need in one place- Cloud Contact Center
Voiplid Network provide Cloud Call Center Solutions that are durable and reliable with emphasis on customer service that is simple and scalable. This will lead to a marked improvement in productivity and customer experience.
Delivering the experience & service your customers expect,
Voiplid Cloud Call Center Solutions increases business collaboration.
With Voiplid Cloud Call Center Solutions Telephony for Call Centers & Sales Professionals that's accessible right within your browser, without any installation or complex billing. All it takes is for you to pick a Virtual DID Number (direct inward dialing) and start calling prospects! It allows you to organize and manage sales, control the quality of their calls, reduce costs, integrate and automate telesales campaigns. Voiplid Network is also an easy to use sales enablement platform that increases cold-call ROI and helps with website conversions.
Allows you to manage all current calls and take actions on them
See who is available or not, make calls to contacts and manage directories
Monitor the call centers to which you are assigned as an agent
AGENT STATUS DISPLAY
Quickly see agents who are available, on a call, have a call ringing, or set to an alternate status
AUTOMATIC CALL DISTRIBUTION
(ACD) Depending on each call type, you can set up calls to be routed based on the agents who are able to support those requests.
INCOMING CALL DETAILS
Display the name and number of the caller and the queue they are calling from, if assigned to a queue
Simply select the supervisor from your call console and immediately transfer a call to him/her
Reorder calls in a queue to answer urgent calls before others in the queue
3-WAY CONFERENCE CALL
Select two calls from the call console and connect them with one click
Business users, teams and departments by queues and callers will be routed to the next available agent in the appropriate queue.
Record specific agent calls “on demand” or set your service to record calls automatically
Monitor a specific agent or the next call that comes in to a selected queue
Select an agent and listen in (while muted) to the current call
Instant automated greeting that lets callers choose the person or department they are trying to reach
Automatically forward calls to an alternate number for after-hours, weekends or holidays
You can tell us a little bit about your business and we’ll match you to a specialist who can start your free quote.