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FLEXIBLE CONTACT CENTER SOLUTIONS FOR EVERY BUSINESS

Deliver High-Quality Caller Experiences

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CALL-CENTER-SOLUTIONS-software-voiplid

Call Center Solution

Everything you need in one place- Contact Center

Voiplid Network provide call center cloud solutions that are durable and reliable with emphasis on customer service that is simple and scalable. This will lead to a marked improvement in productivity and customer experience.

Delivering the experience & service your customers expect,
Voiplid Call Center increases business collaboration.

Call Center Solutions

CALL CONSOLE

Allows you to manage all current calls and take
actions on them

VIEW-CONTACTS

VIEW CONTACTS

See who is available or not, make calls to contacts
and manage directories

Call Center Solutions

DASHBOARD

Monitor the call centers to which you are
assigned as an agent

AVAILABLE-AGENT-STATUS-DISPLAY

AGENT STATUS DISPLAY

Quickly see agents who are available, on a call,
have a call ringing, or set to an alternate status

Call Center Solutions

AUTOMATIC CALL DISTRIBUTION

(ACD) Depending on each call type, you can set
up calls to be routed based on the agents who are
able to support those requests.

INCOMING CALL DETAILS

INCOMING CALL DETAILS

Display the name and number of the caller and
the queue they are calling from, if assigned to a
queue

INSTANT ESCALATION

INSTANT ESCALATION

Simply select the supervisor from your call
console and immediately transfer a call to him/her

CALL PROMOTION

CALL PROMOTION

Reorder calls in a queue to answer urgent calls
before others in the queue

3-WAY CONFERENCE CALL

3-WAY CONFERENCE CALL

Select two calls from the call console and connect
them with one click

CALL QUEUES

CALL QUEUES-

Business users, teams and departments by
queues and callers will be routed to the next
available agent in the appropriate queue.

CALL RECORDING

CALL RECORDING

Record specific agent calls “on demand” or set
your service to record calls automatically

CALL MONITORING

CALL MONITORING

Monitor a specific agent or the next call that
comes in to a selected queue

SILENT MONITORING

SILENT MONITORING

Select an agent and listen in (while muted) to the
current call

IVR AUTO ATTENDANT

IVR/AUTO ATTENDANT

Instant automated greeting that lets callers
choose the person or department they are trying
to reach

NIGHT WEEKEND SERVICE

NIGHT/WEEKEND SERVICE

Automatically forward calls to an alternate
number for after-hours, weekends or holidays

You can tell us a little bit about your business and we’ll match you to a specialist who can start your free quote.

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