VOIP Frequency Asked Questions :


Can I manage my account online?

Of course! VoipLid Online Account Center is a free service that allows you to track most calls, review statements and make online payments. You can also contact VoipLid Customer Service directly from the Account Center.Is it safe to send my confidential information over the Internet? Absolutely! VoipLid has taken steps to ensure that your credit card or other sensitive information is not sent unprotected over the Internet. Through the use of a security protocol known as Secure Sockets Layer (SSL), we encrypt your information prior to transmission over the Internet so it can’t be read by anyone else as the information travels from your computer to ours.
Can I keep my current phone number?

Yes. Switching to VoipLid Unlimited Local and Long Distance Service does not affect your current phone number or disrupt your service in any way.
Do I need to have my computer turned on to talk on the phone?

No. The VoipLid service works independently from your computer, so you do not need a computer. Additionally, your computer does not need to be turned on when using VoipLid. You do need to have a broadband Internet connection.
Do the people I call need a computer?

No. They only need a working phone. They will not even be aware you are calling using VoipLid, though we hope that you let them know!
Does the person I am calling need to have VoipLid service too?

No. You can call anyone at any phone number using the VoipLid service. Calls to other VoipLid numbers are always free of charge. Indeed, some VoipLid customers have saved thousands of dollars by purchasing two VoipLid lines, one for themselves and another for their friend, relative, or remote business office.
What types of telephones work with your service?

Virtually any touch-tone telephone can be used with the VoipLid service. Corded and cordless telephones both work well. Chances are your current phones will work perfectly.
How many phone lines can I have?

As many as you would like, and you save money every month on each one. Currently, VoipLid supports one primary line per device/account. Therefore, if you would like an additional primary number, you will need to open an additional account.
Can I still use the Internet while making calls?

Yes. Your computer and the VoipLid service can share your Internet Connection.


DID Numbers (Virtual Phone Number’s)

What is a DID (Direct Inward Dialing) Number?

In historical terms, a DID is a feature offered by telephone companies in order to serve the needs of their customers via PBX (Private Branch Exchange) systems. In practical terms, a DID number (also called a DDI in Europe and sometimes referred to as a virtual number) is a local geographic or national telephone number that at VoipLid can be forwarded to PSTN (Plain Old Telephone System – a regular telephone) on either a flat rate or a per minute basis, Voice over IP (VoIP), SIP, H.323, IAX, GTalk. Typically a DID is used to provide local telephone numbers for customers around the world, or to provide customers with an access from regular land-lines o non-PSTN destinations such as VoIP.
Why Would I Use a DID Number?

The advent of Direct Inward Dialing (DID) services provides people with access to local telephone numbers in most countries on a worldwide basis. These numbers are then forwarded by companies such as DID World Wide to PSTN (Plain Old Telephone System), VoIP or VoIM devices anywhere in the world. Essentially, this means that:

1. International and long distance telephone calls are made with the caller only paying local call rates. For example, your family lives in Moscow, Russia but you live in Toronto, Canada. You would like your family to be able to phone you, but the long distance rates from Russia are very costly. If you purchase a Moscow DID, anyone dialing that local number in Moscow would connect to your phone in Toronto, but they would pay only local phone number rates.

2. You are able to add telephone numbers to your phone line so that you are no longer restricted to one telephone number per line. For example, you live in Toronto, Canada but you have family in Moscow, London and Beijing. You if you purchase DID numbers in Moscow, London and Beijing, then anyone dialing those local numbers would connect to your phone in Toronto.

3. Conventional telephone calls may be terminated at non-PSTN devices if desired, for example VoIP, or GTalk. This has particular relevance for VoIP communications, as it allows people connected to the traditional PSTN network to call people connected to VoIP networks. Over and above these basic functions of DIDs, there are many additional uses for local numbers. For example, consider the issue of privacy. If users place classified advertisements in a newspaper and they wish prospective buyers to contact them without publishing their own, private telephone number, a temporary local number could be provided by the newspaper.

Why is a DID Sometimes Referred to as a Virtual Number or Virtual Private Number?

The term virtual number is used because a DID may be thought of as an “alias” for your primary phone number or VoIP destination. A virtual telephone number lets you choose a telephone number from other local calling areas outside of the geographical location where you answer your telephone. You can have as many “aliases” as you wish in cities all over the world. All calls to these virtual numbers will ring your main telephone line or VoIP device as if the subscriber dialed your primary number. For example, you live in Toronto, Canada and you purchase DIDs in Paris, London, New York and Shanghai. You then configure those virtual numbers so that all calls made to those virtual numbers are forwarded to your telephone in Toronto. Essentially, virtual numbers allow you to add telephone numbers to your phone line so that you are no longer restricted to one telephone number per line.
Can a DID be Used for Calling from a Standard Telephone to another Telephone?

Yes. This is a standard use of DIDs and is also referred to as PSTN (regular phone) forwarding. This function allows you to receive calls made to your DID numbers on regular land line or mobile phones. No Internet, PC or VoIP services are required and no minutes are charged. You can map all or any of your DIDs to the same PSTN number. In addition, you can change the destination telephone number by logging into your DID World Wide account and modifying the mapping. A list of countries that are supported for PTSN forwarding may be found here. Note that some locations only support land lines, while other support both land lines and mobile phones.
What is PSTN (Regular Phone) Forwarding?

This function allows you to receive calls to your DID numbers on regular land line or mobile phones. No internet, PC or VoIP services are required and no minutes are charged. You can map all or any of your DID numbers to the same PSTN number (for more information about PSTN mapping see How to Add New Mapping?). You can always login to your account and change the mapping. Remember, the number must be entered in country-code+city-code+number format. The courtiers that VoipLid supports in PSTN DID numbers are listed in the Mapping page under PSTN.
Who May Use the Service?

The services provided by DID World Wide are suitable for both residential and business use, but may not be utilized for auto-dialing, continuous or extensive call forwarding, telemarketing, fax or voicemail broadcasting or voicemail blasting purposes.
Can I Pick any Number that I Want?

All numbers are automatically assigned to the customer’s account by our system. Therefore, it is not possible for customers to choose their local numbers.
How Do I Pay for the DID?

The payment is done via credit card (Visa, MasterCard, American Express and Diners Club International). Pre-payments for services are also accepted.
Do I Pay Per-Minute Charges?

Each DID is billed on a fixed monthly fee basis, with no per-minute charges. This is a flat-rate service, which means that you can talk as much as you want to for a low monthly charge. You can make an unlimited number of calls, with no limits on the length of each call. However, if you chose PSTN Pay-as-You-go mapping plan, per minute forwarding charges will be applied to you depending on the country the calls are forwarded to.
Do I Have to Renew my DIDs Every Month?

You may purchase services for a period of 1, 3, 6, 12 or 24 months. In addition, there is an “auto-renew” option that facilitates the automatically renewal of the selected service. You will be sent an email prior to the expiry of a DID subscription period or when automatic renewals have been performed.
How Can I Change the Payment Method?

You can change the renewal payment method in the following way:

1. Changing from credit card payment to pre-paid: Manually renew the DIDs / Channels or PSTN packages using pre-paid method.

2. Changing from pre-paid payment to credit card: Manually renew the DIDs / Channels or PSTN packages using credit card method. The next auto renewal will use the last payment type.

What is an Auto-renew option?

We offer a possibility to automatically renew all your DID numbers so that neither of them would be lost in case of a delayed manual renewal. In order to use auto-renew simply:

1. Log in to your account
2. Enter ‘My DIDs section’ on your left
3. Go to the order details [o] of the selected DID number
4. Press the Auto-renew Service ‘Enable’ button